Strategic Assistant Staffing

FullTime

<div><div style="padding: 0; margin: 15px 0 15px 0">Description Job Title: Customer Success Manager (CSM) Location: Work From Home Job Type: Full-time Key Responsibilities: <ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Develop and implement client retention strategies to ensure long-term satisfaction and reduce churn. </li><li style="margin-bottom: 5px"> Regularly conduct check-in calls and email surveys to monitor client satisfaction and gather feedback. </li><li style="margin-bottom: 5px"> Analyze client feedback and data to identify trends, issues, and opportunities for improvement. </li><li style="margin-bottom: 5px"> Work closely with the sales and operations teams to ensure seamless onboarding and continuous support for clients. </li><li style="margin-bottom: 5px"> Proactively communicate with clients to address any concerns, provide updates, and ensure their needs are being met. </li><li style="margin-bottom: 5px"> Develop customized strategies and action plans for clients, aimed at optimizing their experience and ensuring they derive maximum value from our services. </li><li style="margin-bottom: 5px"> Create and present reports on client satisfaction, retention metrics, and strategies to the leadership team. </li></ul> Qualifications: <ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Minimum of 1 yr of experience in a Customer Success, Account Management, or similar role, with a focus on client retention and satisfaction. </li><li style="margin-bottom: 5px"> Strong strategic thinking skills with the ability to develop and implement client-focused retention strategies. </li><li style="margin-bottom: 5px"> Excellent communication skills, both written and verbal, with a proven ability to build and maintain strong client relationships. </li><li style="margin-bottom: 5px"> Experience in conducting client check-in calls, email surveys, and analyzing client feedback. </li><li style="margin-bottom: 5px"> Familiarity with tools like Notion </li><li style="margin-bottom: 5px"> Results-oriented and proactive, with a strong desire to ensure client success and satisfaction. </li></ul></div></div>

Strategic Assistant Staffing

Customer Success Manager

SALARY RANGE

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