Global Life Science Hub

FullTime

<div><div style="padding: 0; margin: 15px 0 15px 0">Description Job Title: Customer Success Manager Location: Philippines (Remote) Salary Range: $1,100 - $2,500 USD per month, based on experience and skills Company Overview: Appointwise.io is revolutionizing the way agencies convert leads into deals and revenue. With a global user base, our dynamic team of four ambitious founders is on a rapid growth trajectory and seeking to scale significantly. We are looking for a proactive and experienced Customer Success Manager to join our team and drive customer satisfaction and retention. Role Overview: As our first dedicated Customer Success Manager, you will play a critical role in enhancing our customer operations and retention strategies. You will be responsible for creating and implementing a comprehensive customer success system, managing onboarding processes, and maintaining regular contact with our clients to ensure their ongoing satisfaction. This role requires a strategic thinker with a strong background in customer success within a similar business environment and proficiency with CRM tools like Go High Level. Key Responsibilities: <ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Customer Onboarding: Conduct initial onboarding calls to integrate new clients into our network effectively. </li><li style="margin-bottom: 5px"> Client Check-ins: Manage and schedule periodic check-in calls with clients to address their needs and ensure satisfaction. </li><li style="margin-bottom: 5px"> Customer Engagement: Proactively reach out to customers to gauge their needs and provide support before issues arise. </li><li style="margin-bottom: 5px"> Process Improvement: Develop and implement strategies to enhance customer success operations, including exploring new ideas like a Slack channel for support. </li><li style="margin-bottom: 5px"> CRM Management: Utilize Go High Level or similar CRM platforms to track customer interactions, manage data, and analyze performance metrics. </li><li style="margin-bottom: 5px"> Collaboration: Work closely with the founding team to align customer success strategies with company goals and growth plans. </li></ul> Requirements: <ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Experience: Minimum of 4 years of experience in a customer success or similar role, preferably within a software or SaaS environment. </li><li style="margin-bottom: 5px"> CRM Proficiency: Strong experience with Go High Level CRM or similar platforms. </li><li style="margin-bottom: 5px"> Strategic Thinking: Proven ability to develop and execute strategies to improve customer retention and success. </li><li style="margin-bottom: 5px"> Communication Skills: Excellent written and verbal communication skills in English. </li><li style="margin-bottom: 5px"> Problem-Solving: Ability to proactively identify issues and implement solutions to enhance customer experience. </li><li style="margin-bottom: 5px"> Adaptability: Comfortable working in a fast-paced environment and scaling processes as the company grows. </li></ul> What We Are Not Looking For: <ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Basic Customer Support Representatives: We are not seeking individuals who only follow predefined tasks without bringing strategic thinking or process improvement ideas to the table. </li><li style="margin-bottom: 5px"> Short-Term Solutions: Candidates who are looking for a temporary position or are not interested in contributing to long-term growth and scalability. </li><li style="margin-bottom: 5px"> Passive Approach: Individuals who prefer reactive rather than proactive customer engagement will not align with our needs. </li></ul> Preferred Qualifications: <ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Previous experience in a remote work setting. </li><li style="margin-bottom: 5px"> Familiarity with customer support best practices and tools. </li><li style="margin-bottom: 5px"> Ability to work within the 9 am - 5 pm EST time zone. </li></ul> Additional Information: <ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Working Hours: Predominantly 9 am - 5 pm EST. </li></ul> Hiring Timeline: We aim to have this position filled within the next 2-4 weeks. </div></div>

Global Life Science Hub

Customer Success Manager

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