Lodgify

Contract

<div><div style="padding: 0; margin: 15px 0 15px 0"><p><strong>Description</p></strong><p style="padding: 0; margin: 15px 0 15px 0"><div style="padding: 0; margin: 15px 0 15px 0"><strong> ⭐ </strong><strong> Who we are </strong></div><div style="padding: 0; margin: 15px 0 15px 0"><span> Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that! </span></div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><span> Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona. </span></div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> ⭐ About the role </strong></div><div style="padding: 0; margin: 15px 0 15px 0"> At Lodgify, we are hiring a <strong> Technical Customer Support Specialist </strong> to join our team <strong> fully remote </strong> from any location in Latin America or the Caribbean! </div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"> We’re seeking a tech-savvy professional to become an expert in the Lodgify software. In this role, you’ll use that expertise to provide technical support, troubleshoot complex issues, and ensure high customer satisfaction through exceptional service. You will assist our customers in connecting Lodgify with the main reservation platforms integrated with Lodgify (i.e. Airbnb). And in cases of connection issues, we expect you to take the initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers! </div><p style="padding: 0; margin: 15px 0 15px 0"></p><div style="padding: 0; margin: 15px 0 15px 0"> ⭐ How will you make an impact?: </div><ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Provide guidance to users on different connection types. </li><li style="margin-bottom: 5px"> Proactively troubleshoot more <strong> complex technical issues with clients </strong> , related to our platform integrations. </li><li style="margin-bottom: 5px"> Take appropriate action and guide customers to resolve their issues. </li><li style="margin-bottom: 5px"> Respond to requests for assistance via email, tickets, or chats. </li><li style="margin-bottom: 5px"> Deliver excellent customer service, ensuring high satisfaction. </li><li style="margin-bottom: 5px"> Maintain strong client relationships through phone, chat, email, and screen-sharing support. </li><li style="margin-bottom: 5px"> Report customer feedback and issues to relevant teams and follow up as needed. </li></ul><p style="padding: 0; margin: 15px 0 15px 0"></p><div style="padding: 0; margin: 15px 0 15px 0"> ⭐ What makes you a great fit: </div><ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Experience in <strong> technical customer support </strong> or  a similar role. </li><li style="margin-bottom: 5px"> Strong verbal and written communication skills in <strong> English </strong> . </li><li style="margin-bottom: 5px"> Patience, attention to detail, and <strong> strong logical thinking </strong> . </li><li style="margin-bottom: 5px"> Ability to work independently and manage multiple priorities in a fast-paced environment. </li><li style="margin-bottom: 5px"> Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk. </li><li style="margin-bottom: 5px"> Positive attitude and a strong sense of responsibility. </li><li style="margin-bottom: 5px"> Eagerness to learn about technology. </li></ul><p style="padding: 0; margin: 15px 0 15px 0"></p><div style="padding: 0; margin: 15px 0 15px 0"> ⭐ How can you earn extra bonus points? </div><ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Familiarity with major OTAs (e.g., Airbnb, <a href="http://booking.com/" rel="nofollow"> Booking.com </a> , HomeAway/VRBO, Expedia) is a plus! </li></ul><div style="padding: 0; margin: 15px 0 15px 0"><strong> Why you’ll love us: </strong></div><div style="padding: 0; margin: 15px 0 15px 0"><em> You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging. </em></div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> What's in it for you? </strong></div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><span> 🌎 The freedom to work from home. </span></div><div style="padding: 0; margin: 15px 0 15px 0"><span> 💰Salary in EUR/USD! </span></div><div style="padding: 0; margin: 15px 0 15px 0"><span> 🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers  &  Gadgets. </span></div><div style="padding: 0; margin: 15px 0 15px 0"><span> 💟 Great culture  &  working environment with an international team of over 60 different nationalities. </span></div><div style="padding: 0; margin: 15px 0 15px 0"><span> 🎉 Travel to our yearly team-building events at company's expense. </span></div><div style="padding: 0; margin: 15px 0 15px 0"><span> 🤑 Boost your earning potential with our referral program that offers paid compensation. </span></div><div style="padding: 0; margin: 15px 0 15px 0"><span> 📈 Dive into a career adventure with endless opportunities for growth and development. </span></div><div style="padding: 0; margin: 15px 0 15px 0"><span> 💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities. </span></div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> So, what are you waiting for? </strong><em><strong> Apply now! </strong></em></div><div style="padding: 0; margin: 15px 0 15px 0"><u><strong> All applications and CVs must be submitted in English 😉 </strong></u></div></p></div></div>

Lodgify

Technical Customer Support Specialist

SALARY RANGE

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