Sophos

FullTime

<div><div style="padding: 0; margin: 15px 0 15px 0"><p><strong>Description</p></strong><p style="padding: 0; margin: 15px 0 15px 0"><div style="padding: 0; margin: 15px 0 15px 0"><strong> About Us </strong></div><div style="padding: 0; margin: 15px 0 15px 0"> Sophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks. As one of the largest pure-play cybersecurity providers, Sophos defends more than 500,000 organizations and more than 100 million users globally from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through its cloud-based Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed, turnkey security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. </div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> Role Summary </strong></div><div style="padding: 0; margin: 15px 0 15px 0"><span> ​​As a Customer Success Consultant for our MDR team, you are a critical part of our customers’ adoption of Sophos’ Managed Detection and Response (MDR) service. You will act as a point-of-contact, establishing relationships to facilitate efficient onboarding, implementation of MDR components, and real-time support and strategy. You will own the relationships with your customers, connecting with key business executives and security and IT stakeholders to develop an understanding of their strategic business needs and goals. Leveraging this customer knowledge and your expertise in Sophos’s products and services you will support ongoing adoption and strategy to ensure your customers understand and maximize value from their investment in Sophos MDR.​ </span></div><p style="padding: 0; margin: 15px 0 15px 0"></p><div style="padding: 0; margin: 15px 0 15px 0"> What You Will Do </div><ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Own the customer relationship, providing ongoing and proactive support to MDR customers to drive high levels of customer satisfaction, deep engagement, and mutual success </li><li style="margin-bottom: 5px"> Handle customer escalations and ensure appropriate actions are taken to address customer concerns </li><li style="margin-bottom: 5px"> Identify, build, and implement repeatable programs and processes across your portfolio of customers to maximize product adoption, usage, and achievement of customer’s business objectives </li><li style="margin-bottom: 5px"> Identify expansion opportunities within the customer base and collaborate with the sales teams for growth attainment </li><li style="margin-bottom: 5px"> Identify risks to renewals and collaborate with internal teams to remediate customer concerns </li><li style="margin-bottom: 5px"> Communicate requests discovered during customer interactions to the Product Management team </li><li style="margin-bottom: 5px"> Be a customer advocate in influencing product roadmap and improvements </li><li style="margin-bottom: 5px"> Gain a deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments </li><li style="margin-bottom: 5px"> Work in partnership with Operational, Technical, Sales, and Product teams to provide customer feedback and ensure requests are resolved in a timely manner </li></ul><p style="padding: 0; margin: 15px 0 15px 0"></p><div style="padding: 0; margin: 15px 0 15px 0"> What You Will Bring </div><ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Experience working in customer success, technical account management, sales engineering or similar role responsible for driving customer success and product/service adoption </li><li style="margin-bottom: 5px"> Experience working with cybersecurity solutions </li><li style="margin-bottom: 5px"> Good understanding of security product lines (firewalls, antivirus, endpoint/server detection and response, SIEM, etc.) </li><li style="margin-bottom: 5px"> Strong presentation and communication skills, verbal and written </li><li style="margin-bottom: 5px"> Fluent English and German language skills </li><li style="margin-bottom: 5px"> Project management skills, with proven results working as a reliable advisor to drive business value for customers </li><li style="margin-bottom: 5px"> Highly data-driven with a dedication to following processes </li><li style="margin-bottom: 5px"> Passionate about driving and tracking a consistent engagement process with all customers in your portfolio </li><li style="margin-bottom: 5px"> Flexibility for travel </li></ul><div style="padding: 0; margin: 15px 0 15px 0"> #B1 </div><div style="padding: 0; margin: 15px 0 15px 0"> #LI-SK1 </div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> Ready to Join Us? </strong></div><div style="padding: 0; margin: 15px 0 15px 0"> At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. </div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> What's Great About Sophos? </strong></div><div style="padding: 0; margin: 15px 0 15px 0"> · Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information. </div><div style="padding: 0; margin: 15px 0 15px 0"> · Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit </div><div style="padding: 0; margin: 15px 0 15px 0"> · Employee-led diversity and inclusion networks that build community and provide education and advocacy </div><div style="padding: 0; margin: 15px 0 15px 0"> · Annual charity and fundraising initiatives and volunteer days for employees to support local communities </div><div style="padding: 0; margin: 15px 0 15px 0"> · Global employee sustainability initiatives to reduce our environmental footprint </div><div style="padding: 0; margin: 15px 0 15px 0"> · Global fitness and trivia competitions to keep our bodies and minds sharp </div><div style="padding: 0; margin: 15px 0 15px 0"> · Global wellbeing days for employees to relax and recharge </div><div style="padding: 0; margin: 15px 0 15px 0"> · Monthly wellbeing webinars and training to support employee health and wellbeing </div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> Our Commitment To You </strong></div><div style="padding: 0; margin: 15px 0 15px 0"> We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. </div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> Data Protection </strong></div><div style="padding: 0; margin: 15px 0 15px 0"> If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact dataprotection@sophos.com. </div></p></div></div>

Sophos

Customer Success Consultant - MDR (German Speaking)

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