Competera

FullTime

<div><div style="padding: 0; margin: 15px 0 15px 0">Description In Competera , we are building a place where optimal pricing decisions can be made easily. We believe that AI technologies will soon drive all challenging decisions and are capable of helping humans be better . We are now looking for a Service Delivery Manager to improve the quality and efficiency of our service delivery operations. You could be a perfect match for the position if You want to: <ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Serve as the main point of contact for live customers, </li><li style="margin-bottom: 5px"> Oversee and improve the delivery of Competera services to live customers, </li><li style="margin-bottom: 5px"> Lead technical support team, </li><li style="margin-bottom: 5px"> Manage change requests for live customers, </li><li style="margin-bottom: 5px"> Investigate incidents not related to the RnD part, facilitate the rest, </li><li style="margin-bottom: 5px"> Suggest improvements in process/ product to make tasks repeatable and scalable, </li><li style="margin-bottom: 5px"> Track and upkeep service SLAs. </li></ul> You have: <ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Strong project management experience in software development, </li><li style="margin-bottom: 5px"> Familiarity with building transparent processes for service delivery, </li><li style="margin-bottom: 5px"> Skills in stakeholder management, </li><li style="margin-bottom: 5px"> Participation in hiring and forming new teams with technical roles, </li><li style="margin-bottom: 5px"> Experience with tools: Jira, Jira SD, G Suite, </li><li style="margin-bottom: 5px"> Advanced level of English proficiency + business communication skills </li><li style="margin-bottom: 5px"> Advanced level of Ukrainian proficiency + business communication skills. </li></ul> Pleasant extras: <ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Budget Management. </li></ul> You're gonna love it, and here's why: <ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Rich innovative software stack, freedom to choose the best suitable technologies. </li><li style="margin-bottom: 5px"> Remote-first ideology: freedom to operate from the home office or any suitable coworking. </li><li style="margin-bottom: 5px"> Flexible working hours (we start from 8 to 11 am) and no time tracking systems on. </li><li style="margin-bottom: 5px"> Regular performance and compensation reviews. </li><li style="margin-bottom: 5px"> Recurrent 1-1s and measurable OKRs. </li><li style="margin-bottom: 5px"> In-depth onboarding with a clear success track. </li><li style="margin-bottom: 5px"> Competera covers 70% of your training/course fee. </li><li style="margin-bottom: 5px"> 20 vacation days, 15 days off, and up to one week of paid Christmas holidays. </li><li style="margin-bottom: 5px"> 20 business days of sick leave. </li><li style="margin-bottom: 5px"> Partial medical insurance coverage. </li></ul> Drive innovations with us. Be a Competerian. </div></div>

Competera

Service Delivery Manager

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