Competera

FullTime

<div><div style="padding: 0; margin: 15px 0 15px 0">Description Competera uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both: cutting-edge math 'under the hood' and for deep expertise in the pricing domain. We are now looking for an Operational delivery manager to build a centralized system with all levels of support ensuring Support teams design and capacity meets organization's needs. Responsibilities: - Build a centralized system with all levels of support ensuring Support teams design and capacity meets organization's needs - Implement strategy to increase customer retention rates; - Monitor alerts for customers issues, ensure all support teams reacts accordingly - Developing metrics to measure teams' performance, Ensuring SLA are met - Work as Delivery manager for key accounts - Incident management, be an escalation point - Support to other teams with customer service [cross-team collaboration with delivery team, service delivery managers] - Product development support (contribute to backlog) - Recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met. [work with team leads] - Increasing teams' effectiveness by contributing to improving processes - Grow and share knowledge of Competera products and processes built around them Requirements: - Leadership and people management skills, - Hiring, Forming new teams, organization change management - Building transparent, repeatable and scalable processes in software development companies - Stakeholder management - Root cause analysis, troubleshooting - Tools: Jira & Jira Service Desk (Advanced), G Suite - Advanced English proficiency + business communication skills Desirable requirements: - Tools: Intercom Soft skills: - Systematic mindset, Problem-solving, adaptability, Clear Communication, ability to work with minimal guidance You're gonna love it, and here's why: - Rich innovative software stack, freedom to choose the best suitable technologies - Remote-first ideology: freedom to operate from the home office or any suitable coworking - Flexible working hours and no time tracking systems on - Regular performance and compensation reviews - Recurrent 1-1s and measurable OKRs - In-depth onboarding with a clear success track - Competera covers 70% of your training/course fee - 20 vacation days, 15 days off, and up to one week of paid Christmas holidays - 20 business days of sick leave - Partial medical insurance coverage Drive innovations with us. Be a Competerian. </div></div>

Competera

Operational delivery manager

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