Supportninja

Contract

<div><div style="padding: 0; margin: 15px 0 15px 0"><p><strong>Description</p></strong><p style="padding: 0; margin: 15px 0 15px 0"><div style="padding: 0; margin: 15px 0 15px 0"><span> We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. </span></div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><span> SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. </span></div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><span> SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. </span></div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><span> As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. </span></div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><span> The </span><strong> Data Processing Analyst </strong><span> is responsible for performing data entry and processing tasks such as review, entry, reconciliation of data, and document handling that requires a high level of accuracy, attention to detail, and technical proficiency. This position will use a variety of software tools to enter data and ensure that it is error-free and up to date. </span></div><p style="padding: 0; margin: 15px 0 15px 0"></p><div style="padding: 0; margin: 15px 0 15px 0"> What does a day in the life as a Data Processing Analyst (CSR) look like? </div><ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Execute fast, accurate transaction processing including data parsing, data entry, and data enrichment </li><li style="margin-bottom: 5px"> Communicates with the clients thru email, chat and voice channels (must be willing to do calls as needed) </li><li style="margin-bottom: 5px"> Closely follow process workflows and support in implementation of initiatives, projects as directed by leadership </li><li style="margin-bottom: 5px"> Collaborates closely with pod leader, team leader or team manager regarding issues or concerns with daily tasks and activities </li><li style="margin-bottom: 5px"> Consistently perform with high accuracy and attention to detail </li><li style="margin-bottom: 5px"> Able to communicate clearly and effectively with fellow consultants, leadership, and client contacts </li></ul><p style="padding: 0; margin: 15px 0 15px 0"></p><div style="padding: 0; margin: 15px 0 15px 0"> What are the required qualifications for a Data Processing Analyst(CSR)? </div><ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Ability to process data fast and produce accurate results </li><li style="margin-bottom: 5px"> Ability to closely follow process workflows implemented by team leaders and team manager </li><li style="margin-bottom: 5px"> Minimum 1 year relevant experience in Data Processing/Customer Service </li><li style="margin-bottom: 5px"> At least 6 months chat and email customer service experience </li><li style="margin-bottom: 5px"> Excel proficiency is a requirement </li><li style="margin-bottom: 5px"> Must possess above average English communication skills </li><li style="margin-bottom: 5px"> Able to communicate clearly and effectively with fellow consultants, leadership, and client contacts </li></ul><div style="padding: 0; margin: 15px 0 15px 0"><strong> Ninja Perks and Benefits </strong></div><div style="padding: 0; margin: 15px 0 15px 0"><strong><em> *Full time employees </em></strong></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> ● Competitive compensation </strong></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> ● Adherence to government-mandated benefits </strong></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> ● Retirement Savings Program with Company Matching </strong></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> ● Life Insurance </strong></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> ● HMO on day 1 </strong></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> ● Paid time off, birthday leave </strong></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> ● Bonus and incentive plans </strong></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> ● Opportunities for skills training and personal and professional development </strong></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> ● Employee Referral Program </strong></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> ● Beautiful office space (for onsite employees) </strong></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> ● Free lunch provided daily (for onsite employees) </strong></div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><span> Experience </span><em> infinite fun </em><span> so you can have </span><em> infinite growth </em><span> . Discover </span><em> A Better Way to Grow </em><span> ! Are you ready? </span></div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><strong> Disclaimer: </strong></div><div style="padding: 0; margin: 15px 0 15px 0"><span> The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. </span></div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><span> SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. </span></div></p></div></div>

Supportninja

Seasonal Data Processing Analyst

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