Invisibletech

FullTime

<div><div style="padding: 0; margin: 15px 0 15px 0"><p><strong>Description</p></strong><p style="padding: 0; margin: 15px 0 15px 0"><div style="padding: 0; margin: 15px 0 15px 0"><div style="padding: 0; margin: 15px 0 15px 0"> Allergen Notification Agent-Estonia Language </div><p style="padding: 0; margin: 15px 0 15px 0"><strong> Job Overview: </strong> We are seeking a detail-oriented and organised individuals to work on the communication and documentation process with restaurant providers in Estonia. The role involves utilizing a predefined script to inform providers, documenting the outcomes, and ensuring compliance is followed. </p><p style="padding: 0; margin: 15px 0 15px 0"><strong> Key Responsibilities: </strong></p><p style="padding: 0; margin: 15px 0 15px 0"><strong> Communication: </strong></p><ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Receive and manage the list of providers </li><li style="margin-bottom: 5px"> Use the "Allergens" script to contact providers by phone and inform them about the requirement to submit their allergen lists. </li><li style="margin-bottom: 5px"> Document the date and outcome of each call, noting whether it was answered, unanswered, or if the provider's initial decision was recorded. </li></ul><p style="padding: 0; margin: 15px 0 15px 0"><strong> Follow-up Procedures: </strong></p><ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> If a provider does not answer, follow the procedure to ensure the provider is contacted again. </li></ul><p style="padding: 0; margin: 15px 0 15px 0"><strong> Documentation and Reporting: </strong></p><ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Accurately document all communication and outcomes. </li><li style="margin-bottom: 5px"> Maintain an organized record of all interactions and follow-ups to ensure no cases are missed. </li></ul><p style="padding: 0; margin: 15px 0 15px 0"><strong> Qualifications: </strong></p><ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Fluent in Estonian, with excellent communication skills in both written and verbal forms. </li><li style="margin-bottom: 5px"> Strong organizational skills and attention to detail. </li><li style="margin-bottom: 5px"> Ability to follow scripts and processes accurately. </li><li style="margin-bottom: 5px"> Proficiency with basic office software (e.g., email, spreadsheets). </li><li style="margin-bottom: 5px"> Previous experience in customer service or similar roles is a plus. </li><li style="margin-bottom: 5px"> Ability to work independently and manage time effectively. </li></ul><p style="padding: 0; margin: 15px 0 15px 0"><strong> Pay Structure: </strong></p><ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"><ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Successful case (allergens added or received and case completed): $0.75 per case. </li><li style="margin-bottom: 5px"> Unsuccessful case (unable to complete the process): $0.25 per case. </li></ul></li></ul></div><div style="padding: 0; margin: 15px 0 15px 0"><div style="padding: 0; margin: 15px 0 15px 0"><sup><strong> Note: We are looking for someone who is fluent Estonian languages. </strong></sup></div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"></div></div></p></div></div>

Invisibletech

Allergen Notification Agent- Estonia Language

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