ITSystemCustomSoftwareDevelopment

SysAid Technologies

Employees_51_200

FullTime

<div><div style="padding: 0; margin: 15px 0 15px 0"><p><strong>Description</p></strong><p style="padding: 0; margin: 15px 0 15px 0"><p>SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.</p><p>We're recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape.</p><p>As a Customer Success Manager at SysAid, you will serve as the client focal point for all their needs during their first year with us, owning the onboarding and enablement experience from start to finish. We consider this role to be crucial for getting our customers set up for success with SysAid innovative and affordable ITSM solutions aligned with industry best practices.</p><p><strong>What you will do:&nbsp;</strong></p><ul><li>Own the experience of new customers from the moment they click “order” to their first-year renewal.</li><li>Schedule “Kick-Off” meetings to walk the customer through our implementation process.</li><li>Review expectations, requirements, and timelines ensuring all the milestones are met.</li><li>Collaborate with cross-functional teams to prepare and execute the project plan.</li><li>Setting a solid foundation for the customer while minimizing time to value.</li><li>Prepare a Joint Success Plan with the customer to align on business goals and objectives.</li><li>Setting the customer up for success for the “Go-Live” sharing best practices and equipping the customer and their teams with the tools required to get full utilization from SysAid.</li></ul></p></div><div style="padding: 0; margin: 15px 0 15px 0"><p><strong>Requirements</p></strong><p style="padding: 0; margin: 15px 0 15px 0"><ul><li>3 years of experience in a Customer Success Manager/ Technical Account Manager/ Sales Account Manager role.</li><li>Experience in the IT industry/ SaaS/ software.</li><li>Strong oral and written English communication skills.</li><li>Ability to create and deliver presentations to all business levels.</li><li>A proactive, energetic, and go-getter mentality.</li><li>Thrive in a multitasking environment.</li><li>Creative problem solver.</li></ul></p></div></div>

SysAid Technologies

Customer Success Manager

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