Loop Support

Contract

<div><div style="padding: 0; margin: 15px 0 15px 0">Description About Us: At <a href="https://www.loopsupport.com/" rel="nofollow"> Loop Support </a> , we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background, we want to hear from you! Responsibilities: In this role, you’ll be responsible for ensuring customers, ranging from SMBs to large enterprises, get the best possible support. This opportunity is ideal for individuals with a passion for customer support and a strong technical background. You’ll: <ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Interact with a diverse range of customers, including enterprises, startups, and SMBs, troubleshooting technical issues via phone, email, and chat, while helping them maximize the use of the product. </li><li style="margin-bottom: 5px"> Gather and analyze customer feedback to contribute directly to product improvements. </li><li style="margin-bottom: 5px"> Create informative content based on common user needs, such as guides, FAQs, and best practice documentation. </li><li style="margin-bottom: 5px"> Maintain a positive and professional attitude with all customer interactions. </li><li style="margin-bottom: 5px"> Collaborate across teams, including product, engineering, and data, to ensure a stellar customer experience. </li></ul> Qualifications: <ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Based in Australia, Indonesia, Malaysia, or New Zealand. (Required) </li><li style="margin-bottom: 5px"> Excellent written and verbal communication skills in English. (Required) </li><li style="margin-bottom: 5px"> Stable internet connection and a reliable computer setup. (Required) </li><li style="margin-bottom: 5px"> Previous experience doing technical support. (Required) </li><li style="margin-bottom: 5px"> Previous experience in a startup environment or software company. (Preferred) </li><li style="margin-bottom: 5px"> Ability to work independently in a distraction-free home office. </li><li style="margin-bottom: 5px"> A positive and professional attitude with a customer-first mindset. </li><li style="margin-bottom: 5px"> Strong problem-solving skills and ability to thrive in a dynamic, fast-paced environment. </li></ul> Salary: $50K-80K depending on location and experience. How to Apply: If you're ready to join a dynamic team and help deliver exceptional customer experiences for our client, we'd love to hear from you! Please click Apply and submit your application through our Typeform. </div></div>

Loop Support

Technical Customer Support Specialist

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