Eleks

FullTime

<div><div style="padding: 0; margin: 15px 0 15px 0"><p><strong>Description</p></strong><p style="padding: 0; margin: 15px 0 15px 0"><div style="padding: 0; margin: 15px 0 15px 0"><span> ELEKS </span><a href="https://careers.eleks.com/about/technical-support-office/" rel="nofollow"> Customer Support Office </a><span> is looking for a Junior/Middle Customer Support Engineer (L2) in Portugal. </span></div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"><span> ABOUT CLIENT </span></div><div style="padding: 0; margin: 15px 0 15px 0"> Our client provides software for professional and financial services firms. It streamlines operations, improving workflow, compliance and data-driven decision making. </div><div style="padding: 0; margin: 15px 0 15px 0"> REQUIREMENTS </div><li style="margin-bottom: 5px"> 2+ years of relevant experience </li><li style="margin-bottom: 5px"> Knowledge of help desk ticketing and workflows </li><li style="margin-bottom: 5px"> Sharp troubleshooting and analytical abilities </li><li style="margin-bottom: 5px"> Basic SQL, T-SQL programming experience is highly desirable </li><li style="margin-bottom: 5px"> Soap and Rest API Knowledge </li><li style="margin-bottom: 5px"> Dedication and commitment to resolve client issues </li><li style="margin-bottom: 5px"> Experience with SaaS (cloud based) software and/or on-prem software </li><li style="margin-bottom: 5px"> Ability to work independently and within a team </li><li style="margin-bottom: 5px"> Great verbal and written communication skills </li><li style="margin-bottom: 5px"> Upper-Intermediate English (written and spoken) </li><div style="padding: 0; margin: 15px 0 15px 0"> RESPONSIBILITIES </div><li style="margin-bottom: 5px"> Responsible for investigating, triaging and resolving tickets that flow into the help desk queue </li><li style="margin-bottom: 5px"> Applies appropriate troubleshooting methods and techniques in resolving problems and documents all actions taken </li><li style="margin-bottom: 5px"> Assist clients with questions regarding technical product and configuration issues </li><li style="margin-bottom: 5px"> Resolve technical product issues, update ticket information, and communicate back to the client while maintaining a high level of Client satisfaction </li><li style="margin-bottom: 5px"> Prepare detailed specifications and steps to reproduce for items requiring escalation (such as product defects) </li><li style="margin-bottom: 5px"> Identify potential delays in resolution, take corrective action, and manage communication to the client </li><li style="margin-bottom: 5px"> Provide clear and concise verbal and written communications with client support contacts </li><div style="padding: 0; margin: 15px 0 15px 0"> WHAT WILL YOU GET WITH ELEKS </div><li style="margin-bottom: 5px"> Close cooperation with a customer </li><li style="margin-bottom: 5px"> Challenging tasks </li><li style="margin-bottom: 5px"> Competence development </li><li style="margin-bottom: 5px"> Team of professionals </li><li style="margin-bottom: 5px"> Dynamic environment with low level of bureaucracy </li><div style="padding: 0; margin: 15px 0 15px 0"><span> ABOUT </span><a href="https://careers.eleks.com/about/" rel="nofollow"> ELEKS </a></div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"> ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991. </div><div style="padding: 0; margin: 15px 0 15px 0"></div><div style="padding: 0; margin: 15px 0 15px 0"> Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R  &  D, design, technology consulting and dedicated teams. </div></p></div></div>

Eleks

Junior/Middle Support Engineer

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