JUJUR

FullTime

<div><div style="padding: 0; margin: 15px 0 15px 0">Description Position: Customer Care Specialist with German Location: Remote/work from home in Hungary Employment type: Full-time DUTIES AND RESPONSIBILITIES: <ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction </li><li style="margin-bottom: 5px"> Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels </li><li style="margin-bottom: 5px"> Navigate internal and external documentation and resources to provide world-class service </li><li style="margin-bottom: 5px"> Identify and escalate priority or unresolved issues to appropriate internal teams </li><li style="margin-bottom: 5px"> Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures </li><li style="margin-bottom: 5px"> Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues </li><li style="margin-bottom: 5px"> Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client </li><li style="margin-bottom: 5px"> Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service </li><li style="margin-bottom: 5px"> Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere. </li></ul> REQUIREMENTS: <ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Native or fluent in German, both verbal and written </li><li style="margin-bottom: 5px"> Residing in Hungary and being able to take on a job legally without the company's support </li><li style="margin-bottom: 5px"> Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues </li><li style="margin-bottom: 5px"> Experience in Customer Support, and technical support, especially with a help desk or other IT functions </li><li style="margin-bottom: 5px"> Ability to go through a background check </li><li style="margin-bottom: 5px"> Strong abilities to work independently and as a remote team player </li><li style="margin-bottom: 5px"> Problem-solving and critical thinking skills </li><li style="margin-bottom: 5px"> Adaptable and flexible, demonstrating abilities to work with process and information changes </li><li style="margin-bottom: 5px"> Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office) </li><li style="margin-bottom: 5px"> Working schedule: Monday - Friday, shift rotation 08 AM - 06 PM. 40 hours a week. </li></ul> OFFER: <ul style="margin: 15px 0 15px 0; padding: 0 0 0 20px"><li style="margin-bottom: 5px"> Excellent remuneration package based on experience, skills and performance </li><li style="margin-bottom: 5px"> Indefinite contract </li><li style="margin-bottom: 5px"> Private health and life insurance </li><li style="margin-bottom: 5px"> Fully remote work from Hungary </li><li style="margin-bottom: 5px"> A dynamic and creative team with a positive and friendly atmosphere </li><li style="margin-bottom: 5px"> Good work environment - the employer can show off great reviews from their employees </li><li style="margin-bottom: 5px"> Guidance and tools to reach your full potential </li></ul></div></div>

JUJUR

Customer Care Specialist - German

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